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2-1-1 San Diego. get connected. get answers.

Resource Center

The Resource Center collects and maintains the information stored in the 2-1-1 database. This comprehensive database includes information on more than 2,750 programs, with a primary focus on health and social services offered by agencies and organizations located in San Diego County. The contents of the database allow the Phone Center to provide immediate information and referrals to callers. The information in the database also appears on the 2-1-1 website and is used to create our printed materials, including Directions. In addition to the general focus of the Resource Center, the staff also works on a variety of specialized projects, including parenting resources, disaster resources, and HIV/AIDS programs. Please read further for more information about:

 

How Information is Collected and Maintained

2-1-1 is committed to maintaining an accurate database. The Resource Center continually updates the database and works to maintain consistency in the indexing of services, agency or program inclusion, and writing style.

The Resource Center regularly attends community meetings and events to keep informed about local activities. A variety of newspapers and newsletters are also reviewed. The Phone Center is a major source of information since it is constantly accessing the database to find resources for callers and it is often the first to find out about new programs or inaccurate information.

All agencies in the database are contacted annually to review the information that is maintained about their programs and locations. Agencies verify their information, making any corrections or updates. Agencies are relied upon to keep the Resource Center informed of any new programs or if they are getting inappropriate referrals. Agencies that do not respond to requests to update their information are deleted from the database.

 

How to Update Your Agency/Program Information

Contact any Resource Specialist to update your agency and program information. Call 858-300-1200 and ask to speak to someone in the Resource Center or send an email. ResourceCenter@211sandiego.org

 

How to Add Your Agency

To be included in the 2-1-1 San Diego Resource Database, please do the following:

Send completed Preliminary Agency Inclusion Application to the Resource Center via:

Prospective agencies receive notification regarding the status of their Preliminary Agency Inclusion Applications within 7-10 business days. If the Preliminary Application meets the inclusion criteria, the agency will receive an application packet, which contains a New Agency Application and a list of required documents to be submitted to 2-1-1. Once the agency’s file is complete, a standard record is created based on information provided by the agency in accordance with the Resource Database style guidelines.

 

Database Inclusion/Exclusion Policy

Although this policy indicates what agencies and services are eligible for inclusion in the database, 2-1-1 San Diego reserves the right to prioritize and limit entry. Inclusion does not imply endorsement and omission does not indicate disapproval.

Information provided by organizations and individual service providers that is included in the 2-1-1 San Diego database may be made available to the general public in various formats, including telephone information and referrals, an online searchable database of services, and printed materials.

2-1-1 San Diego Inclusion/Exclusion Policy

 

Style and Indexing Guidelines

The Resource Center enters agency information into the database according to rules listed in an internal style guide. In general, information about an agency must include a description of its services and programs. There are many other rules that establish style usage such as how to write addresses, hours, administrator titles, etc. Mission statements are not used, nor are evaluative adjectives such as "innovative," "successful," etc.

The Resource Center uses the Alliance of Information and Referral Systems (www.airs.org) approved Taxonomy of Human Services, a standard indexing system used by information and referral services throughout the United States. Agencies cannot re-name service terms since the terms used are part of a national indexing system. For information about this system, please visit www.211taxonomy.org/publicfiles/view/Rights_and_Obligations.pdf

Please email ResourceCenter@211sandiego.org or call the Resource Center at 858-300-1200 with specific questions about style rules and/or indexing.

 

2-1-1 Publications

2-1-1 offers a variety of customized publications and specialized directories, many of which are free. Some of the free materials may be downloaded from our website, while others are available in a hard copy only.

 

Directions

Directions is the directory of health and social service programs in San Diego County. The current edition includes over 450 pages of listings and information about community programs.

Download order form

 

Connections

Connections are free pamphlets that provide agency names and phone numbers for general community and health service programs. These brochures are in English or Spanish and cover the entire county or the central, east, north, or south regions. Connections brochures are designed to be tri-fold pamphlets. View the list of Connections brochures that are available to download.

North (Eng.)
North (Sp.)		 South (Eng.)
South (Sp.)		 East (Eng.)
East (Sp.)		 Central (Eng.)
Central (Sp.)		 Cnty-Wide (Eng.)
Cnty-Wide (Sp.)

 

Emergency Resource Guides

Emergency Resources Guides are free pamphlets that provide information about food, shelter, clothing, and crisis intervention services. These brochures are in English or Spanish and cover the entire county or the central, east, north, or south regions. Emergency Resource Guides are designed to be tri-fold pamphlets. View the list of Emergency Resource Guides brochures that are available to download.

North (Eng.)
North (Sp.)		 South (Eng.)
South (Sp.)		 East (Eng.)
East (Sp.)		 Central (Eng.)
Central (Sp.)		 Cnty-Wide (Eng.)
Cnty-Wide (Sp.)

 

2-1-1 Wallet and Rack Cards

2-1-1 informational wallet cards are free and available in English or Spanish. These cards are small and easy to carry. 2-1-1 rack cards are also free and offer a brief description of our services. These 3˝ by 8˝ rackcards are in English on one side and Spanish on the other. Order Now

 

2-1-1 Promotional Materials

We also offer free 2-1-1 promotional materials in the form of brochures, fliers, and various posters. Brochures are only offered in English. Various designs of 8˝ by 11 inch fliers and 11 by 17 inch posters are available in both English and Spanish. Order Now

 

Customized Mailing Labels and Lists

2-1-1 offers a variety of customized printed labels and lists. Information in the database can be sorted and selected by various criteria, including type of service provided, target population, and geographic location. Prices for nonprofits and government agencies start at $50 for mailing labels and basic customized directories, depending on the size and type of the order (prices start at $100 for proprietary businesses). For specialty and/or complex directories, please call 858-300-1200 or send an email ResourceCenter@211sandiego.org for pricing information.

For information about any of our publications or printed materials, please email ResourceCenter@211sandiego.org or call 858-300-1200.

 

How to Contact Us

Your feedback is important to us. If you have any questions, comments, or suggestions for 2-1-1 San Diego's Resource Center regarding our services, please:

Email ResourceCenter@211sandiego.org
Phone: 858-300-1200
Fax: 858-300-1301
Mailing Address: PO Box 881307, San Diego, CA 92168-1307

For information about any of our publications or printed materials, please email ResourceCenter@211sandiego.org or call 858-300-1200.